The Ostomate shall:

• Receive pre-operative counselling to ensure that they are fully aware of the benefits of the operation and the essential facts about living with a stoma.
• Have a well-constructed stoma placed at an appropriate site, and with full and proper consideration to the comfort of the patient.
• Receive experienced and professional medical support, stoma nursing care and psychosocial support in the pre-operative and post-operative period both in hospital and in their community.
• Receive support and information for the benefit of the family, personal carers and friends to increase their understanding of the condition and adjustments which are necessary for achieving a satisfactory standard of life with a stoma.
• Receive full and impartial information about all relevant supplies and products available in their country.
• Have unrestricted access to a variety of affordable ostomy products.
• Be given information about their National Ostomy Association and the services and support which can be provided.
• Be protected against all forms of discrimination.